Client Satisfaction Survey

If you would like to discuss this survey with a representative of Integrated Healthcare Systems, please contact:

Ricardo Richardson, Director of Quality Assurance

31 W 20th Street, Riviera Beach, FL 33404 ~ 561.899.9140 Ext 221 or 561.331.2715 Fax or

Integrated Healthcare Systems, Inc. always seeks to improve services. One way to do this is by asking for feedback and suggestions from those who receive our services. Please help us serve you better by reading each question or statement below and choosing the answer that best describes your opinion. If the question or statement does not apply to you, please choose "Not Applicable."

Client Satisfaction Survey

1. Please think back to your initial appointment (usually called “Intake”) with Integrated Healthcare Systems, Inc. and indicate how satisfied you were with the length of time it took to schedule this service.

2. How satisfied are you with your involvement in the planning of treatment and services for yourself/your child?

3. How satisfied are you with the progress you and/or your child has made while receiving care at Integrated Healthcare Systems, Inc.?

4. How satisfied are you with the opportunities your family is given to participate in Family Therapy?

5. When you call your therapist, paraprofessional, or doctor and leave a message, how satisfied are you with the time it takes to receive a return phone call?

7. For any question or statement above in which you indicated you were Dissatisfied or Very Dissatisfied, would you please tell us why? Please reference the question number in your response.

8. Please add any other comment that you would like to share:

9. How did you hear about Integrated Healthcare Systems, Inc.? Please check all that apply.

Referred by another agency such as a doctor or other service provider

Through friends or other family members

Internet Yellow Pages

Radio

Television

Community event

Social Media (Facebook, Twitter, LinkedIn)

Other (please specify)

10. If you checked Community event above, what city was the event located in?

Client Satisfaction Survey

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